Building a strong, resilient healthcare staff in nursing homes and long-term care settings requires more than credentials — it demands heart, trust, and adaptability. This article outlines 10 practical, experience-tested strategies for developing teams that thrive under pressure. Hire for Heart, Not Just Hands Skill...

Job abandonment generally occurs when an employee fails to report to work for an extended period without notice to an employer. Job abandonment can lead to significant workplace disruptions and pose unique challenges to employers, including staffing and scheduling challenges, decreased morale and productivity, and...

Operational efficiency and customer satisfaction are top priorities for organizations, and many are turning to artificial intelligence (AI) chatbots to support these goals. AI chatbots can perform a range of tasks, including handling customer service inquiries and troubleshooting technical issues, while delivering key benefits such...

In today’s increasingly litigious and regulated business environment, management liability insurance is a critical financial safeguard for organizations and their leadership teams. Whether public, private or nonprofit, all organizations face potential management liability risks, including allegations of mismanagement, shareholder scrutiny and employment-related claims. Fortunately, management...

We are pleased to introduce our in-house Employee Benefits Consultant, Steve Kolker. Steve will be working with our business clients to provide “peace of mind” benefits solutions for both employers and employees.  With more than 25 years in the insurance industry and 11 years specializing in...

Workers’ Compensation Insurance — What to Expect Here's a quick, plain-English checklist so you know exactly what happens, what we’ll handle, and what we’ll need from you. Discovery & Information Gathering We learn about your business and operations, review any current coverage, and collect basics like payroll by...

This Field Assistance Bulletin (FAB) issued on 7/25/25 provides important updates for staffing agencies that hire domestic workers, particularly those in the home care industry. To summarize these updates: Suspension of 2013 Final Rule Enforcement: The Wage and Hour Division (WHD) will no longer enforce...

For working parents with school-age kids, the return to school can be chaotic. There are new routines to figure out, numerous activities to manage and sometimes kids’ transitional meltdowns to soothe. As such, balancing work with caregiving responsibilities can be incredibly challenging, often without straightforward...